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Wednesday 26 April 2023

Airline shuts the door on buyers of bargain tickets it sold in error

Bad news for canny flyers who snapped up some ridiculous air ticket bargains after an error made by Japanese airline ANA.

The discounted fares appeared on ANA's Vietnamese website on April 17 as the currency conversion rate was miscalculated.

Passengers were widely reported to have bought business class tickets for under $400 and first class tickets for less than $1,000. Fares for these routes can reach as high as $10,000.

After first saying it would honour the fares, the Japanese carrier today decided to cancel and refund the tickets that sold at a fraction of their face value.

Which looks like a double PR blunder.

Why did ANA initially announce it would honour the tickets?

Today, the airline confirmed in a statement that it would issue cancelations and refunds as the extent of the incident became clearer, the website reported.

Customer service is ANA's top priority, and we strive to maintain safety and quality in our operations every day," the airline said is a statement. "We truly regret that this issue occurred, and deeply apologize to our customers for any inconveniences.

"For the flights which were erroneously processed, ANA will cancel and fully refund all itineraries. ANA will notify each customer affected by the error."

The flights sold at absurdly low fares mainly consisted of flights from Jakarta to locations in North America and the Caribbean, with stopovers in Tokyo.

ANA did not disclose how many tickets were sold at the erroneous fares. 

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