There are a handful of hotels that get hospitality right – and The Lyall Hotel and Spa in Melbourne is one of them.
An understated boutique getaway in a leafy side street in upmarket South Yarra, the Lyall is perfect for weekend escapes with all city comforts, although there is a concierge who can put together bespoke, chauffeur-driven full-day vineyard tours of the Yarra or Mornington Peninsula should you wish.
The Lyall is Melbourne’s only privately-owned and managed five-star hotel and has just 40 suites (some with cute balconies), a Champagne Bar, a tiny bistro and an on-site spa.
Several appealing restaurants and bars are within strolling distance, including the venerable France Soir and Da Noi, but it is the service that sets this hotel apart. There is 24-hour room service, 24-hour concierge and a pillow menu, too, along with free wifi.
The stylish Lyall has a reputation for being both exclusive and expensive but when I checked this afternoon rooms were available for $272 on wotif.com - a very reasonable price for a little slice of luxury and staff who really seem to care.
Lyall Hotel, 14 Murphy Street, South Yarra. (03) 9868 8222. www.thelyall.com.