A major low-cost airline has warned flyers to remain vigilant against scams involving fake customer service contacts circulating on social media.AirAsia's advisory followed the circulation of online posts displaying a phone number falsely claimed to be an official AirAsia customer service line.
AirAsia confirmed that the number is not affiliated with the airline and is suspected to be part of a scam targeting travellers seeking assistance with their bookings.
AirAsia clarified that it does not operate customer service via phone calls and urged customers to be vigilant about anyone claiming to represent the airline.
All official customer support services are available either through the AskBo bot, or the airline’s digital support platform.
Guests can access AskBo via the AirAsia MOVE app or through AirAsia’s official digital platforms to receive assistance with flight bookings, schedule changes, travel information and other services.
AirAsia encourages travellers to always verify information through official AirAsia channels, including the airline’s website and verified social media accounts, especially during the peak Hari Raya travel period.
Customers are encouraged to visit www.airasia.com or access the AirAsia MOVE app.
No comments:
Post a Comment