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Sunday 30 July 2023

Airline introduces Braille signage to help visually disabled flyers

United Airlines has moved to help passengers with visual disabilities by adding Braille messaging to aircraft interiors.

United says it will help less sighted folk more easily navigate the cabin independently.

The airline has currently equipped about a dozen aircraft with Braille markings for individual rows and seat numbers as well as inside and outside lavatories.

United expects to outfit its entire mainline fleet with Braille by the end of 2026.

“Finding your seat on a plane or getting to the restroom is something most of us take for granted,” said Linda Jojo, United's Chief Customer Officer.

“But for millions, it can be a challenge.”

“By adding more tactile signage throughout our interiors, we’re making the flying experience more inclusive.”

In addition, United is working with the National Federation of the Blind (NFB), the American Council of the Blind (ACB) and other groups to explore the use of other tactile navigational aids.

This includes raised letters, numbers and arrows.

Other measures United has implemented include a recent re-design of the United app to make it easier to use for people with visual disabilities.

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