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Saturday 29 July 2023

Airline slammed for "unacceptable" service failures

Britain's Civil Aviation Authority has clamped down on budget airline Wizz Air after a swag of customer complaints.

The organisation - which clearly has more teeth than Australia's pathetic excuse for a regulator - had expressed concerns for several months over consumer rights being ignored when Wizz flights were delayed or cancelled.

Several County Court Judgements have been issued against Wizz Air over the last nine months and The Guardian reported Wizz Air could be forced to pay out millions of pounds to angry passengers.

The CAA has instructed Wizz Air to make changes to its policies and procedures to comply with its legal obligations.

Wizz Air, for those not familiar with this bad boy, is a Hungarian multinational with its head office in Budapest.

The airline serves many cities across Europe, as well as some destinations in North Africa, the Middle East and the Indian sub continent.

The CAA says Wizz Air will now be forced to make changes to its policies and passenger communications.

The airline has agreed to look again at claims it received from disgruntled passengers for replacement flight and other costs incurred after flight disruptions.

The action covers claims for flights to and from UK Airports since March 18 last year, Travel Mole reports.

Wizz Air has agreed to sign undertakings with the regulator to make good on these outstanding claims.

The CAA will also monitor the airline for compliance over the coming months.

Wizz Air will also be required to provide information to the CAA about its review of closed expenses claims.

Paul Smith, joint-interim CEO at the CAA, said: “This enforcement action sends a clear message that airlines must meet their obligations to passengers.

“Passengers have every right to expect their complaints and claims to be resolved quickly and efficiently and to be treated fairly.

“We made it clear to Wizz Air last year that the way it was treating passengers was unacceptable.”

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