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Sunday 28 May 2023

Britain is not so great when it comes to travel technology

If there was a world championship for travel cock-ups then post-Brexit Britain would be a near certainty for a gold medal.

The past 48 hours have been particularly impressive.

British Airways, as is often the case, led the way with ‘chaos’ with a second day of flight cancellations following an IT issue.

BA cancelled at least 42 flights on Saturday due to knock-on effects.

Most were on short-haul routes from and to Heathrow Airport. The IT glitch grounded around 80 flights on Friday.

All passengers have been advised to check their flight status before leaving for the airport

“While the vast majority of our flights continue to operate, we have cancelled some of our short-haul flights from Heathrow,” BA said.

BA says most cancellations are on routes where there are multiple departures a day, Travel Mole reported.

In-coming passengers, meanwhile, suffered delays of up to four hours after passport e-gates failed.

Travellers were stuck in queues at airports including Heathrow, Manchester and Gatwick.

All airports across the country using the technology were affected.

The e-gate system speeds up passport control by allowing some passengers to scan their own passports. It uses facial recognition to verify identity and captures the traveller's image.

People flying into the UK had to have their passports checked manually, with larger airports with e-gates most affected.

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