ALL ACCOR

ALL ACCOR
Book, stay, enjoy. That's ALL.com

Saturday, 20 December 2025

American Airlines fails loyalty test

 


Are you an American Airlines frequent flyer who buys basic economy tickets?

The airline does not give a damn about your loyalty

American Airlines this week quietly ended the ability for customers traveling on basic economy tickets to earn miles and status as it chases more high-revenue flyers.

Basic economy tickets are the airline's most restrictive and already do not allow for changes or seat selection.

American customers with elite frequent flyer status who are flying on basic economy tickets will still be eligible for domestic upgrades.

So the airline only wants to reward its big spenders.

"We routinely evaluate our fare products to remain competitive in the marketplace," the airline said in a statement. 

"Customers who purchase a basic economy ticket on December 17, 2025, and beyond will not earn AAdvantage miles or Loyalty Points towards AAdvantage status. 

"Basic economy customers will continue to receive one free personal item and one free carry-on bag, free snacks, soft drinks and in-flight entertainment."

No surprise that no spokesperson wanted to put their name to that slap down of regular flyers. 

Basic economy tickets are airlines' cheapest but most restrictive fares, rolled out across the industry over the past decade. 

Generally, they do not allow customers to change their tickets without fees, or pick their seats in advance.

No comments:

Post a Comment