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Monday 19 September 2022

Air New Zealand hits the Big Apple - but some baggage doesn't make it home

Oops. And it was a big oops.

Air New Zealand's first flight between Auckland and New York landed at John F. Kennedy International Airport at the weekend - the first non-stop service between Auckland and The Big Apple.

The 17-hour+ flight made its debut almost three years after it was first announced.

“By adding greater access to the east coast of the US, we’re connecting our North American customers to the possibilities of 20 destinations within New Zealand as well as the Pacific and Australia, all within easy reach,” Air NZ CEO Greg Foran said.

Air New Zealand now serves seven US and Canadian destinations, including Chicago, Honolulu, Houston, Los Angeles, San Francisco, Vancouver and now New York City.

The bad news was that dozens of passengers on the return flight to Auckland - which landed on Monday morning - discovered that their luggage had not made flight NZ1, Newshub reported. 

Air New Zealand chief operating officer Alex Marren apologised for the inconvenience caused, news website reported. 

"Unfortunately given additional fuel requirements due to adverse weather, some customer bags were unable to be loaded in New York and we are getting them to New Zealand as soon as possible," she said. “We are in touch with customers to update them and reunite them with their bags.”

With a distance of 14,215km, the flight is the fourth-longest currently operating flight in the world.

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