Tuesday, 25 February 2020

UPDATE: Online travel agent goes broke

Thousands of travellers have been left in the dark after travel booking agency Fly365.com went into voluntary administration and its website was taken down.

The collapse of the company - based on the Gold Coast in Australia - has left customers in fear of losing their money after bookings were not ticketed. 

The company went into administration on Friday, removing both its website and its Facebook page at the same time.

Customers have complained that their tickets have been cancelled and refunds paid by the relevant airlines to Fly365 - but not passed on.

Fly365 Pty Ltd is now in external administration according, the Australian Securities and Investments Commission said. 

The Australian Federation of Travel Agents (AFTA) is investigating, calling it a "very regrettable situation", Travel Mole reports.

Fly365 is part of the ATAS scheme which is designed to stop such abrupt closures.

"AFTA, through the robust criteria that surrounds the ATAS scheme, is able to monitor and review the health of travel businesses who hold ATAS accreditation," the organisation said.

"Unfortunately, where there appears to be deliberate withholding of information by the directors, AFTA was not in a position to either provide advance support to the business prior to its failure or predict this outcome."

Over 1,100 people have joined a Facebook support page that advises the "first port of call is to contact the airline you booked with to see if the booking has been confirmed and paid for".

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