Tone deaf Australian airline Jetstar has announced a new money-grabbing policy and is intending to charge passengers for carry-on baggage that needs to be stowed in the overhead compartment.
The airline is spinning it as a plus for flyers. It is isn’t.
“Jetstar is changing its carry-on baggage model, removing its 7kg carry-on weight limit from February 2027,” the airline said in a media release.
“The move will see Jetstar shift from a strict weight limit to a simpler, size-based carry-on baggage model, similar to other leading low-fares carriers around the world.
“From next year, all bookings will include one underseat bag such as a backpack, handbag or laptop bag.
“Customers who need more carry-on baggage can pre-purchase Priority Carry-on, which includes a second, larger bag for the overhead locker and the opportunity to be among the first to board.
“The change follows extensive research and feedback from customers and crew who consistently identified having bags weighed at the gate and struggling to find room in overhead lockers as the more stressful parts of the airport experience.”
I predict outrage - and a rapid re-think.
Jetstar CEO Stephanie Tully said: "We know that weighing carry-on bags at the gate can be frustrating for our customers and for our crew.
"To make packing easier we’ve decided to remove the 7kg weight limit, so from February, the main thing customers will need to think about is the size of their carry-on.
“By giving customers an underseat bag with the option to add Priority Carry-on, we can make better use of overhead locker space, streamline boarding and help more flights depart on time."
“Our new carry-on baggage model provides more choice to customers while helping to keep our fares low. You only pay for what you need - travelling with less means paying less, and you can always add more if you need.”
Absolute nonsense.
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