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Friday 3 May 2024

Qantas issues apology after app security failure

Qantas has issued an e-mail apology to frequent flyers after this week's security issue with its Qantas app.

Thousands of flyers reported accessing info and tickets of other travellers when signing on to the app. Some could even print boarding passes for travellers other than themselves.

"On Wednesday we experienced an issue with the homepage of the Qantas App," the Australian airline said in the message.

"We want to apologise to all our impacted customers and assure you that the App is stable and operating normally.

"We have now identified the root cause and can confirm that this was a technology issue, and there is no evidence of a cyber incident.

"Qantas takes the security and privacy of our customers' data seriously and we want you to know that we have done everything we can to fully understand what went wrong so we can prevent it happening again.

"If you have upcoming travel, there is nothing you need to do. You can check your flight details at anytime on the Qantas App or website as usual.

"We will contact you directly if we determine that your sensitive travel information has been incorrectly displayed to another person.

"Please accept our sincere apologies."

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