Air Canada is a classic case of a business without a contingency plan.
It consistently alienates its customers and when the blowback becomes fierce it then changes tack.
It was chaotic during Covid with lost bags and cancelled flights the norm. It was sadly under-prepared and passengers paid the price.
And now, after rorting its staff so they went on a five-day strike, Air Canada is again playing catch-up after leaving passengers stranded and refusing to pay their food and hotel costs.
Oops! But finally the airline realised the publicity it was getting was dire.
Suddenly Air Canada has announced “enhanced compensation” after several days of leaving thousands of travellers broke and anxious
The comedy capers airline will now cover ‘reasonable’ hotel costs, meals, ground transport and other related expenses for travellers who had cancelled or heavily delayed flights in the past week, news hub Travel Mole reported.
“We deeply apologise to all customers whose travel plans were disrupted, and we’re committed to making things right for all customers — particularly those who were stranded during their trip,” Air Canada EVP Mark Nasr said.
“Earlier this week, we put in place a special commitment to reimburse out-of-pocket transportation costs, including on other airlines, rail, ground or ferries. Today, we are taking another step forward to make things right.”
Air Canada said compensation claims must include receipts for travel and hotel expenses and can be submitted online.
About 500,000 passengers had their flight plans upended due to the strike which started last weekend.
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