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Showing posts with label Asia Pacific region. Show all posts
Showing posts with label Asia Pacific region. Show all posts

Thursday, 2 July 2026

Hotel chains are deep diving into customers' motivations


Guests are being judged, and their motivations analysed, by major hotel chains. 

New research by the Luxury Group by Marriott International challenges common assumptions about Gen Z travellers, uncovering diverse motivations and definitions of luxury travel.

As Gen Z rises as a defining force in luxury travel, one long-held assumption no longer holds: there is no single Gen Z traveller.

A new report from the Luxury Group by Marriott International in Asia Pacific excluding China (APEC), reveals a generation comprising four distinct luxury mindsets, with each redefining luxury on their own terms, from cultural immersion and personal wellbeing to digital disconnection and heritage-driven exploration.

Drawing on insights from 2,800 affluent travellers across eight Asia Pacific markets, including 1,200 Gen Z respondents aged 18 to 29, the report signals a decisive shift. 

Luxury travel is no longer anchored by demographic factors, but increasingly shaped by intention, identity, and personal meaning.

"Luxury today is no longer defined by a singular standard. It is deeply personal," said Oriol Montal, regional vice president of luxury. 

"Our research reveals that affluent Gen Z travellers are not just participating in luxury travel. They are reshaping it, driven by a desire for meaning, wellbeing, and authentic connection. As the definition of luxury continues to fragment and evolve, understanding these emerging perspectives will be critical for shaping the next generation of travel experiences."

The research shows today’s affluent Gen Z travellers are no longer passive participants. Rather, they are deliberate architects of their journeys. More than half fund their own trips, while nearly half plan every aspect of their journeys themselves. 

Immediate family remains their preferred travel companions (51%), while small-group travel has grown by 17%, signalling a shift toward more intimate, shared experiences.

They also bring sophisticated expectations to every journey. Cultural immersion and engagement with local communities influence destination choice for 87% of respondents, while culinary discovery (86%), proximity to nature (86%), and wellness (85%) are key priorities shaping travel decisions.

At the same time, Gen Z travellers expect luxury to be seamless. Time inefficiencies and communication gaps are among their biggest frustrations. 

Technology, meanwhile, is playing an increasingly important role in trip planning, with 23% already using AI tools for travel inspiration and planning.

The report identifies four Gen Z archetypes whose definitions of luxury diverge significantly: 1) The Connoisseur Traditionalist (34%), 2) The Future Proofer (30%), 3) The Quiet Luxurist (20%), and 4) The Cultural Reclaimer (16%). 

If you'd like to know more, the full report is available to download.

Thursday, 2 October 2025

MasterChef winner signs as a culinary ambassador

 

Nat Thaipun, chef and winner of MasterChef Australia 2024, has a new culinary partnership with luxury brand Pullman Hotels and Resorts.

Thaipun has been named as food and beverage ambassador for Pullman hotel properties in Australia, New Zealand and across Asia and will bring her talents to a series of dining experiences throughout the region.

Pullman has a portfolio of 52 hotels across Australia, New Zealand and Asia, including Pullman Melbourne on the Park; Te Arikinui Pullman Auckland Airport; Pullman Bangkok King Power; Pullman Phuket Arcadia Naithon Beach; Pullman Singapore Hill Street; and Pullman Singapore Orchard. 

From early 2026, guests will be invited to experience pop-ups, restaurant takeovers, and a curated selection of Nat’s signature creations at Pullman addresses across the region. 

Among the highlights will be her reimagined satay skewers, featuring a macadamia satay and ash made from leek, onion or garlic skin, accompanied by pickles. 

Members of ALL Accor, the Group’s lifestyle loyalty programme, will enjoy access to behind-the-scenes encounters with the chef, from intimate chef’s table dinners to immersive cooking workshops.

“Nat Thaipun brings an inspiring mix of creativity, authenticity, and modern flair that perfectly complements Pullman’s bold approach to food and beverage,” said Adrian Williams, Chief Operating Officer for Accor in the Pacific.

“Her ability to draw from her Thai heritage and international experiences to create dishes that surprise and connect aligns seamlessly with Pullman’s ethos. We are thrilled to introduce her talent to our guests across the Pacific and Asia.”

An Australian-born Thai woman, the chef grew up on the outskirts of Melbourne and is inspired by the vibrant street food of Thailand and the culinary traditions passed down by her mother and late grandmother. 

She has trained in acclaimed kitchens such as St. John and Core in London, staged pop-ups at Baba’s Place in Sydney and EVETT in Seoul, and is currently part of the award-winning Vue de Monde team in Melbourne.

She also hosts For Now, a YouTube food travel series, and her first cookbook Thai, Anywhere and Everywhere (Hardie Grant) will be released internationally this month. 

“For me, cooking has always been inspired by my curiosity. Every ingredient and every dish can tell a new story," she says. 

"It’s about evoking feelings. Partnering with Pullman gives me the perfect canvas to create something exciting in a space that reflects authentic hospitality. There’s nothing I love more than immersing myself in the food and hospitality of a region, and I can’t wait to share that joy with guests.”

For more info about Pullman Hotels & Resorts and Nat Thaipun’s culinary partnership with Pullman, see https://pullman.accor.com/en/pullman-offers/apac-nat-thaipun.html