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Sunday 27 January 2019

Do you expect a full refund if your flight hits turbulence?

Air New Zealand went above and beyond by giving full refunds to all passengers on a domestic flight that hit severe turbulence earlier this week. 

Granted, the turbulence was more than you would normally expect - one passenger said the flight resembled a vomitorium. 

Emergency services were on hand to help travellers when Air NZ flight NZ5715 touched down after flying from Christchurch to Invercargill after the plane was hit by 180kmh crosswinds.

An Air NZ spokesperson told local media all passengers were offered a full refund, and the option of attending a debriefing with the crew.

There would be a lot of airlines going out of business if many follower Air New Zealand's admirable, but in my view unneeded, offer. 

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