Wednesday, 9 June 2021

Check yourself in to one of Sydney's best addresses

Regular readers will remember I was enthused last month about my stay at Sofitel Sydney Darling Harbour. 

Now that hotel has launched a new self check-in experience for guests, delivering a seamless modern check-in process for guests.

A first for Sofitel hotels nationally, guests of Sofitel Sydney Darling Harbour can now check in, pay and receive their room key through a new digital kiosk. 

The hotel owner, Dr Jerry Schwartz, said he is excited to champion the evolution of the check-in experience.

“The self-service trend is leading the way to a future which prioritises convenience," he said. "We are investing in improved technology that enhances digital guest experiences. 

"With the advancement in this process, we're catering for travellers who are wanting a new revolutionised experience which is fast and efficient. However, this does not replace the traditional landscape of hotel processes where guests prefer a personal touch, which we love to deliver when checking guests in.” 

So take your pick. 

The self-service model and the convenience it implements extends to the in-room experience with Sofitel Sydney Darling Harbour implementing the Order Up platform. This platform allows guest to order in-room dining items through a QR code located bedside. 

With this technology in place, hotel employees are less transactional and can focus on establishing genuine connections with guests.

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