I checked into a motel in Hobart earlier this week - just for one night as I was attending a concert.
I'd never stayed before so had no expectations, positive or other, except for the fact that the hotel seemed to have trouble processing my credit card when I booked. Which was tiresome.
The location was good, the room was comfortable, the TV and the free wifi worked and I was happy with what I paid, but I probably won't be going back to that motel - and I certainly won't be recommending it on my blog. The reason? The attitude of the woman on reception.
She was vacuuming the lobby when I checked in at 5pm - and seemed a little miffed to be interrupted.
She gabbled through some complicated instructions about where I should park my car, but otherwise showed zero interest in her "guest". As I was a little wind-blown I felt that she was looking down on me, not considering me worthy of staying in her establishment. As for a smile; forget it.
How hard is it for people in the hospitality industry to be a little hospitable? A welcoming smile, a friendly word can make a lot of difference to a guest's experience.
I have no idea whether this woman was an owner or an employee. If it is the former I guess she is bored with being an hotelier. If it is the latter then she should probably look for a career in another field.
I'd never stayed before so had no expectations, positive or other, except for the fact that the hotel seemed to have trouble processing my credit card when I booked. Which was tiresome.
The location was good, the room was comfortable, the TV and the free wifi worked and I was happy with what I paid, but I probably won't be going back to that motel - and I certainly won't be recommending it on my blog. The reason? The attitude of the woman on reception.
She was vacuuming the lobby when I checked in at 5pm - and seemed a little miffed to be interrupted.
She gabbled through some complicated instructions about where I should park my car, but otherwise showed zero interest in her "guest". As I was a little wind-blown I felt that she was looking down on me, not considering me worthy of staying in her establishment. As for a smile; forget it.
How hard is it for people in the hospitality industry to be a little hospitable? A welcoming smile, a friendly word can make a lot of difference to a guest's experience.
I have no idea whether this woman was an owner or an employee. If it is the former I guess she is bored with being an hotelier. If it is the latter then she should probably look for a career in another field.
I once told a snarly manager "this hospitality thing is not really your bag is it?"
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